Class 10 social economic ch 5

 

                               Economic Chapter. 5

               Consumer Rights Rights of Consumers :

       Rights which are provided by law : -      Right to safety-        Right to be informed   - Right to choose - Right to be heard  - Right to seek redressal - Right to consumer education.

Factors causing exploitation of Consumers :

-        Limited information                                                                                G-L

-        Limited supplies

-        Limited competition

-        Low literacy

Duties of Consumers :

-        To purchase quality marked products such as ISI, AGMARK etc.

-        To ask for cash memo for the items purchased whenever possible.

-        To make complaint for genuine grievances consumers must know their rights and must exercise them.

Demerits of Consumer Redressal Process :

-        The Consumer Redressal Process is becoming cumbersome expensive and time consuming.

-        Many a time, consumers are required to engage lawyers. These cases require time for filling and attending the court proceedings etc.

-        In most purchases cash memos are not issued hence evidence is not easy together.

-        Most purchases in the market are small retail sales.

-        The enforcement of laws that protect workers, especially in the unorganised sectors is weak.

-        Rules and regulations for working of markets are often not followed.

Consumer Protection Act - 1986 (COPRA)

-        To protect and promote the interest of consumers.

-        Under COPRA a three-tier quasi-judicial machinery at the district, state and national levels is set up for redressal of consumer disputes.

-        The district level court deals with the cases involving claims upto Rs. 20 lakhs; The State level courts between Rs. 20 lakhs and Rs. 1 crore and the national level court deals with cases involving claims exceeding Rs. 1 crore.